May 26th, 2010 – Austin, Texas – SPOT Consulting LLC today announced that CEO Alton Martin would participate in the launch of the Jordan Chapter of the International Association of Outsourcing ProfessionalsÒ (IAPOÒ). The new chapter is chaired by Information Technology Association of Jordan (Int@j), an industry-support association for Jordan’s ICT sector founded in 2000 that is building on the nation’s core asset of highly educated and skilled human resources to establish Jordan as a leading regional ICT hub and an internationally recognized exporter of ICT products and services.

The meeting will be held from 9 a.m. to 5:30 p.m. at Sheraton Amman Al Nabil Hotels & Towers in Amman, Jordan and include welcome remarks, networking, and workshops.

Martin will be participating in a panel discussion on “Building a Smart Shore Destination: Jordan’s Strategic Advantage” along with speakers from Development Zones Commission (DZC), USAID Jordan Economic Development Program (SABEQ), IAOP and Int@j. Additionally, he will conduct a Middle East and North Africa Training Needs Analysis along with a survey of MENA Contact Center Certification requirements.

“Alton Martin has been a pioneering figure in the field of business process outsourcing and contact center performance optimization,” said Melinda Gonzales Sandlin, CEO and president of Benprise LLC. “We are delighted to have access to his expertise here in the MENA region.”

The Jordan Chapter is a geographic chapter within IAOP’s portfolio of more than 40 chapters worldwide. It is open to all IAOP members from around the globe. IAOP members wishing to attend the upcoming meetings should e-mail the chapter coordinator at amanda.corbett@iaop.org. Non-members can request a guest pass.

About SPOT Consulting LLC

SPOT Consulting is a team of business performance specialists who advise firms on using the right technology and latest practices to optimize performance. Our focus is Contact Center Performance and Business Process Outsourcing. Our blended expertise in operations, finance, and technology enables organizations to increase sales and margins, improve first call resolution, lower transaction costs and drive higher customer satisfaction and net promoter scores. Our comprehensive assessments and certification processes drive results. For more information visit: http://kennainc.com/

About IAOP

The International Association of Outsourcing Professionals (IAOP) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 100,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. www.iaop.org.