June 20th, 2010 – Austin, Texas – SPOT Consulting LLC today announced that CEO Alton Martin is providing the keynote address for the Dominican Republic’s Center for Export and Investment Delegation. American corporations are increasingly leveraging the Dominican Republic (DR) as a near-shore destination for software development and call center / BPO (Business Process Outsourcing) initiatives. The meeting will be held from 8:30 a.m. to 11:30 a.m. at Austin City Hall, 301 W. Second Street. Austin companies looking for competitive advantage for strategic globalization will be able to meet Dominican company representatives one-on-one from the software development, customer service, technical support, back-office operations, financial services, business process and IT services industry sectors.

Martin’s keynote will focus on near-shoring trends in business process outsourcing including why companies should be considering destinations closer to the U.S.

A recognized subject matter expert on Contact Centers for Vested Outsourcing and Supply Chain Logistics, Martin’s name is synonymous with “breakthrough performance”. He effectively created an international market for Standards based assessments and certifications of contact center operations. His professional contributions are matched only by his tireless efforts to create a diverse network of industry experts, consultants, scholars and technology providers – all dedicated to helping organizations find new ways to improve the profitability of contact center operations and business process outsourcing.

In November of 2009, Martin was appointed Program Professor at the University of Tennessee’s Center for Executive Education, where he is developing and delivering new curriculum around quantitative analysis for operations management.

Individual interested in attending can RSVP by Friday, June 25th to steve@globalequations.com or by calling Steve Cochran at 512-310-8544.

For more information visit http://www.austincontactcenter.org/

About SPOT Consulting LLC

SPOT Consulting is a team of business performance specialists who advise firms on using the right technology and latest practices to optimize performance. Our focus is Contact Center Performance and Business Process Outsourcing. Our blended expertise in operations, finance, and technology enables organizations to increase sales and margins, improve first call resolution, lower transaction costs and drive higher customer satisfaction and net promoter scores. Our comprehensive assessments and certification processes drive results. For more information visit: http://kennainc.com/

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